From March 2024, we have migrated to a new cloud based telephone service.
This will enable us to provide a better service to our patients in the following areas:
- Improved quality of calls and no more dropped calls.
- Improved queuing system for patients calling into the surgery. You will be informed of your position in the queue.
- Option to have a call-back when you are in the queue. You will not lose your place in the queue but you will need to make sure that we have your current contact details.
- Automatic switch over in the mornings at 8:00am. Please note that the telephone system will automatically switch from night mode to day mode at 8:00am each morning. Any calls that come through before the switch over will not be routed through to reception and will mean that patients will have to redial the practice.
We do hope that this new service will make communicating with us easier for you, our patients.
Thank you
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