Woolstone Medical Centre > News > Uncategorised > Enhanced Hours

Enhanced Hours

Effective from Saturday 1^st October, General Practice is required to deliver a range a primary care services between 18:30 – 20:00 on weekdays and 09:00 – 17:00 on Saturdays with some local discretion allowed. This is a compulsory change to the national primary care contract.

Sydenham Green Group Practice, The Vale Medical Centre, Well’s Park Practice and Woolstone Medical Centre must work together to deliver these services under our network, known as Aplos Health Primary Care Network. Click here for more information on Primary Care Networks.

This new service will be available to registered patients at the afore-mentioned practices. It is important to us that we provide an accessible service that meets our patient needs and still supports resourcing for our core opening times. Over the past few months we have carefully shaped this service in line with the patient feedback we received and have had our plans approved by our local commissioners.

Important Additional Information

If you or a member of your family need medical advice or treatment and/or need to see a GP outside of normal GP practice hours, you may be offered an appointment as part of our Enhanced Access Service.

What is Enhanced Access?

The Enhanced Access Service provides patients with additional appointments outside of normal GP opening hours. These are known as enhanced access appointments and are available

Monday-Friday: 18:30 to 20:00
Saturday: 09:00 to 17:00

Please note that this is not a walk-in service.

Will I be seen at my own GP practice?

Appointments are offered from your own practice within the below days and times.

Monday

Wells Park Practice – SE26 6JQ

07:00 – 08:00 GP Face to face appointments and Phlebotomy (blood clinic)

18:30 – 20:00 Face to face and telephone appointments with various clinicians e.g. GP/ Nurse/ Health Care Assistants

Tuesday

Woolstone Medical Centre – SE23 2SG

18:30 – 20:00 Face to face and telephone appointments with various clinicians e.g. GP/ Nurse/ Health Care Assistants

Wednesday

Sydenham Green Group Practice – SE26 4TH

18:30 – 20:00 Face to face and telephone appointments with various clinicians e.g. GP/ Nurse/ Health Care Assistants

Thursday

Vale Medical Centre – SE23 2JF

18:30 – 20:00 Face to face and telephone appointments with various clinicians e.g. GP/ Nurse/ Health Care Assistants

Friday

18:30 – 20:00 Remote service via telephone

Saturdays

09:00 – 13:00 Face to face and telephone appointments with various clinicians e.g. GP/ Nurse/ Health Care Assistants

13:00 – 17:00 Remote service via telephone

Appointments are available every Saturday. Your practice will offer you a Saturday appointment on the scheduled days they are open.

Who can use Enhanced Access Appointments??

The appointments are available to patients who are

Registered with a GP practice within Aplos Primary Care Network (PCN)[YJ1] About Us – Aplos Health PCN
Your appointment request has been assessed and triaged by your own GP practice and subsequently booked you an enhanced access appointment.
Routine appointments as identified by your GP.

Some of our sites also offer appointments for some of the following services;

Routine GP appointments
Urgent GP appointments
Routine Nursing appointments e.g. injections, wound dressings
NHS Healthchecks
Diabetic Foot Checks
Child Immunisations
Phlebotomy / bloods
Cervical Screening /Smear Tests
Contraception advice and Implant /Coil Fitting
Medication review

Will I be seen face to face?

Face to face appointments are available, although you may also be offered a telephone consultation. [YJ2]

Can I ask for an enhanced access appointment?

If you are unable to get an immediate appointment at your GP practice, an enhanced access appointment should be offered to you. If this is not offered, please ask the receptionist.

What if I need to cancel my appointment?

Please contact your practice to cancel or rearrange your appointment.