There is no “drop in” surgery and walking into the Practice will not guarantee you an appointment.
It is easier and quicker to manage your appointments via our online service. Simply log in and select an option.
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Your appointment at the Practice
- Appointments may also be made by telephone, or by calling into the Practice and speaking to a receptionist
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally fifteen minute slots, so if you have a complicated problem, or more than one problem, please ask for a double appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice subject to availability.
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Here is a list of the different ways you can access your General Practitioner
Routine and ‘on the day’ Face to Face appointments
We will always aim to have pre-bookable routine Face to Face appointments available, which can be booked by coming to the practice, calling us or via Patient Access up to 28 days in advance. These will be available on a first come, first served basis subject to availability. There may be some occasions where, because of sickness due to Covid, that this is not always possible.
We also have a limited number of ‘on the day’ appointments available daily, these can be booked by calling us from 8:00am on the day.
Telephone consultations
These are available if you think that the doctor may be able to help with a problem over the telephone. They can be booked in advance and in the same way as a surgery appointment by telephoning the Practice or via Patient Access up to 28 days in advance subject to availability.
Urgent Medical Problems
If you need to be seen urgently and there are no appointments available, please speak to a receptionist who will arrange for you to be seen or spoken to as appropriate. However, without an appointment this may mean you have to wait longer to see a doctor.
There is no “drop in” surgery and walking into the Practice will not guarantee you an appointment.
Additional information
Chaperones
This practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times. The safety of everyone is of paramount importance. The patient will be offered a chaperone for intimate examinations or if the doctor/nurse or patient at anytime feels more comfortable with one present.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.